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Privacy Policy
General
Lenstore Ltd is committed to respecting and maintaining the privacy of our customers (“you”). The website www.lenstore.co.uk is owned and operated by Lenstore Ltd (“We”). Lenstore Ltd is a company registered in England and Wales under company number 6463540. Our registered VAT number is 930556234. For the purpose of the Data Protection Act 1998, Lenstore Ltd is a data controller.
This is an agreement between you and Lenstore Ltd.
Use of Information
We only collect personal information that is knowingly provided to us by you. Examples of the type of information that we may collect about you are listed below. Please note that the following is not an exhaustive list of all of the information that we may collect about you:
- Information that you input through the web forms on our website (e.g. Customer Registration, Contact Us Form etc…)
- Records of any correspondence that you make with us
- Information you may provide us with in order to make transactions on our website
- Information you may provide us with in order to facilitate the fulfilment of orders you place with us
- Information about your visits to our website. This may include (but is not limited to) communication information, traffic information, weblog data and location data.
Examples of the ways in which we might use the data we collect about you are listed below. Please note that the following is not an exhaustive list of ways in which we might use the information that we collect about you. We may use the information we collect about you to:
- Verify the terms of your prescription with your Optician
- Respond to any requests you have for us
- Present the content of our website to you in the most appropriate manner for you
- Notify you of any changes to our service
- Conduct market research and statistical analysis
We will not pass your personal information on to any third parties for marketing purposes.
Payment Service Providers
Currently, our website www.lenstore.co.uk uses a third party payment service provider (PSP) in order to process credit and debit card transactions. In order to complete a purchase with Lenstore.co.uk you will be transferred to pages hosted by a third party PSP. Our selected PSPs are fully PCI DSS (Payment Card Industry Data Security Standard) compliant. The PSP has full responsibility for the security of your transaction data. You can be completely confident that nothing that passes to our PSP’s servers can be examined, used or modified by any third parties. Our PSP will not share your personal information with any individual or organisation.
Disclosure of Information
Lenstore Ltd may disclose your personal data to our ultimate holding company and any of its subsidiaries. In the following events we may disclose your information to third parties:
- If Lenstore Ltd (or substantially all of its assets) is acquired by a third party (personal data about our customers will be one of the transferred assets)
- If Lenstore Ltd sells or acquires any business or assets we may disclose your personal information to the third party buyer or seller
- If we are under any legal obligation to share your personal information. This may include providing information to third party companies for purposes of fraud protection and reduction of credit risk
Cookie Use
Cookies are a feature of internet web browsers. A cookie is a very small text file that your web browser saves on your computer’s hard drive. Lenstore.co.uk may make use of cookies files. Cookies allow us to deliver a more convenient and personalised experience of our website to you. For example, a cookie allows us to “remember” you and have you automatically logged in from your computer to your account at Lenstore.co.uk.
It is not necessary to accept Cookies in order to view or use our website. However, many people find accepting Cookies to be very helpful in terms of time saved and convenience. Please be assured that we do not use Cookies in order to extract personal information about you from your computer unless you have already knowingly provided us with that information.
Links to Other Websites
The Lenstore.co.uk website provides links to other third party websites and resources. These third party websites are not under the day to day control of Lenstore Ltd. When you click through to these websites you leave the web pages under the control of Lenstore Ltd. We cannot accept any responsibility whatsoever for any issues that you may face which arise from the use of third party websites that are linked to from our website. We advise you to read the terms and conditions and privacy policies of each website that you click through to from our site before using them. We will do our best to only link to websites of a high quality and relevance to our customers.
Data Protection Act 1998 & Your Rights
In the United Kingdom your personal information is protected by the Data Protection Act 1998. The Data Protection Act provides that any information that we possess about you must be accurate, relevant, should not be excessive and must be processed lawfully and fairly. We will put measures in place to prevent unauthorised access to data that we keep about you, and will do our utmost to try to ensure that no such unauthorised disclosures occur. At any time you have the right to view any information that we keep about you and are able to correct any inaccuracies. You may exercise this right by writing to us at our registered address, set out above.
Policy Changes
Any changes to this privacy policy will be posted on this page of our website.
Contact
Any comments that you have about this privacy policy are welcomed by Lenstore Ltd. These comments can be made by sending us an e mail at improve@lenstore.co.uk. Please write “Privacy Policy” in the subject line.
