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Testimonials

June 2009

We invite all of our customers to write about their experience buying contact lenses from Lenstore.co.uk. Our aim is to offer the best experience of any online contact lens company to our customers. Your feedback helps us to achieve this aim. We look forward to receiving and following up on your testimonials.

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Elaine

Edgware, Middlesex

Excellent Service
I always leave ordering my contact lenses to the last minute - but just as I think I am going to be without any - there they are on the doorstep! Wonderful and quick service and such an easy website makes ordering an absolute pleasure.

melvyn

ely, cambbridgeshire

Mel From Ely
Excellent. I was very cautious about ordering online but the ordering was easy and the speed of delivery was very good. A manufacturing fault with one packet was reported and very quickly corrected without any fuss. I would certainly recommend Lenstore.co.uk.

L

Chesterfield, Derbyshire

Excellent Service
Contact lenses arrived as ordered, very speedy delivery. Would certainly recommend.

,

Contact Lens Order
A very friendly, efficient company. I received my contact lenses very speedily.

Lorna

Staple, Kent

My Contact Lenses
I am very happy with Lenstore.co.uk. The service was very professional and thorough. The contact lenses were also at a reasonable price, and I shall definitely be ordering my contact lenses from Lenstore.co.uk in the future.

John Robert

West Moors, Dorset

Lenstore.co.uk
Good website, easy to order, contact lenses arrived quickly. I definitely recommend them.

Hazel

Garstang, Lancashire

Lenstore.co.uk
Brilliant service, far cheaper than the opticians and fast delivery.

David

St Albans, Herts

Good Service
Great value, easy to use and understand website and good service. Thanks.

Aileen

Glasow,

Customer Service
Very helpful and exceptional customer service makes dealing with Lenstore.co.uk a pleasure.

Jayne

Edinburgh,

Daily Disposable Contact Lenses
Easy to order contact lenses and fast delivery. Will use Lenstore.co.uk in the future for ordering contact lenses.

Ratula

Loughborough, UK

Service Quality
Excellent quick service. Very dependable.

Diana

LONDON, UK

Daily Disposable Contact Lenses
Very fast and reliable service. The contact lenses are much cheaper than any other place, almost half price. Thanks Lenstore.co.uk for a very good offer. Would buy again!

William

Chesterfield, Derbyshire

First Order
Seamless from start to finish - less than a week until arrival. Will use again in 6 months!

Judith

Bangor, Gwynedd

Good Service & Prices
I will definitely be buying from Lenstore.co.uk again. I had problems with some other websites, so I am glad to have found a fast and reliable online supplier.

Nigel

London,

Very Good Service
Excellent service & prices, will definitely use again!

Jane

London,

Daily Disposable Contact Lenses
A really quick and easy process to register. My contact lenses arrived within the week and I saved 30% on my existing optitian's prices.

Laura

Witney, Oxon

Very Easy to Use
Lenstore.co.uk is great - really simple and easy and most importantly good value - thank you! Laura

Kate

Burgess Hill, West Sussex

Contact Lens Order
I used this company for the first time this month. I was pleasantly surprised with the ease at which it was possible to order contact lenses with great savings versus my optician.

carol anne

blackpool, lancashire

Two Weekly Disposable Contact Lenses
The whole process was effortless. I will definitely be using this company again in the future, and will also be recommending them. A lot cheaper than the high street. I am due an eye test this week, and if my prescription has changed I will be ordering sooner rather than later and can rest assured, knowing that the contact lenses will be delivered swiftly.

David

Sheffield,

Daily Disposable Contact Lenses
Very good service. Very good prices.

Wendy

Ellough Beccles, Suffolk

Monthly Contact Lenses
Really pleased with the swiftness from ordering to delivery and the saving I have made. Wish I'd found this site years ago.

Anthony

hemel hempstead, Hertfordshire

1st Class Service!
Just a quick note to say thanks for such great service and a great website - a very happy customer! Anthony

john

parson drove, cambridgeshire

Lens Provision
Great price, quick delivery time - would recommend to anyone.

Anne

Feltham, Middx

Contact Lens Supply
An excellent service. Easy to use web site and a prompt delivery.

Joe

Waterbeach, Cambridge

Good Value & Service
My recent order was not only much cheaper than high street opticians, but cheaper than all the other online retailers I checked out. The website was easy to use and the service was polite and efficient. The contact lenses were received within a few days. No complaints - would definitely use the site again.

NATASHA

MAIDENHEAD, BERKSHIRE

A Good Experience
I ordered contact lenses from Lenstore.co.uk for the first time a few weeks ago. It took about five minutes to order the contact lenses (as I was a new user I had to register) and the order was received within a week. I did call up the helpline to ask when my contact lenses would arrive five days after placing the order and spoke to a very polite gentleman who was very helpful and told me I would receive my order within two days, and he would chase it for me. He did, and two days later I received my contact lenses. Overall, I am very happy with the service and the contact lenses I received are very comfortable. A good experience - much better than any experience I have ever had at Specsavers!

Marie

Durham,

Extended Wear Contact Lenses
Happy to know that I can purchase contact lenses so easily online at a good price and with really fast delivery.

James

Pidley, CAMBS

Simple, Low Cost & Efficient
After Googling for contact lenses and spending some time comparing prices (not always straight-foward when you have to factor in a variable combination of P&P, VAT, bulk discounts etc for each retailer) I decided to order through Lenstore.co.uk. I am very glad I did, as they were the least expensive for the size of order I required. The site was very simple to use and they delivered as expected. What more could you want?

Emma

Gloucester, Glos

Super Service
A great service - good price and speedy delivery. Highly recommended.

Leigh

Amersham,

Great Service
First time I have ever ordered contact lenses online. I was amazed at how easy it was - simply entered my details and the name of my optician and a week later I had my contact lenses. They were exactly the same (UK made) contact lenses as the ones I get from the optician, only cheaper. Will use again.

,

Fast & Reliable
I am very impressed with the quality of service provided by Lenstore.co.uk. I have previously been let down, many times, by my opticians in terms of how long it took for my contact lenses to arrive. I was also apprehensive about ordering online but Lenstore.co.uk made the process nice and simple. I added my prescription details and payment details and whoosh... less than 5 working days later the contact lenses arrived. I will certainly be using you again!

Jeanette

Glasgow,

Lenstore.co.uk
Web site is easy to use. Order was delivered promptly and in good condition. Will use Lenstore.co.uk again.

Trine

biggleswade, beds

Daily Disposables
I am so far very pleased with the service. Contact lenses arrived swiftly and I saved nearly £20. Good job. T Wadey

Jane

Lowdham, Notts

Daily Disposables
Fantastic service - quick, competitive pricing & would order from Lenstore.co.uk again.

Jessica

Preston, Lancashire

Satisfied Customer
The Lenstore.co.uk website is easy to use, and the ordering process is simple. The prices are excellent when compared to high street contact lens suppliers, and the quality is good. The delivery time is good, also very handy is the reminder e-mail I received which prompted me to replenish my supply of contact lenses in enough time so as not to run out. I will definitely continue to use Lenstore.co.uk.

Tony

Keighley, West yorks

My First Order
Placed my first order. Pleased I was able to monitor the order and see it dispatched very quickly. Faultless service. My regular, popular High Street optician takes 10 days to request a new spare lens. Not good enough.

CLAIRE

LEICESTER, LEICESTERSHIRE

Excellent From Start To Finish
Just a few lines because I am busy: Easy website to order from. Wide choice. Fast delivery. Goods as expected - packed well.

Kevin

Chelmsford, Essex

Could do better!
My first order with Lenstore.co.uk - and really can't fault the prices. However, my previous orders with other contact lens suppliers were much faster dispatch. I placed my order, and waited, and waited, chased the delivery, to then only be told that one eye was out of stock. I'm not sure if I would have been notified had I not chased. I therefore ran out of contact lenses. Great website, easy to navigate, easy to order - but speed of delivery could be improved. LENSTORE RESPONSE: Thank you for your feedback. We do always strive to communicate effectively with our customers and notify them of any issues. We state on the website that orders may take up to five working days to dispatch, as this order did. However, orders generally go out within three working days. We are sorry to hear that we didn't quite meet your expectations at this instance, but hope to make it up to you with competitive prices, a great website and an even speedier service next time.

Rashma

Sutton, Surrey

Excellent Service
Lenstore is quick, easy and efficient, not to mention significantly cheaper than ordering from your high street optician. Highly recommended.

Kirsty

Dartford, Kent

Happy Customer
Just discovered how much easier and cheaper it is to order my contact lenses online. Lenstore did the job, and sooo much cheaper than getting them from the opticians. Also love the little reminder emails to let me know I'm running low, and it's so simple to reorder. Then they just pop through my letterbox without any hassle.

Paulene

Blackpool, Lancashire

Acuvue Contact Lenses
It's the first time I have used Lenstore to order contact lenses. It was so simple to order my Acuvue Lenses through this company and much more convenient to order the contact lenses as and when I need them, as sometimes I wear them quite often (holidays etc.)and other times I wear them just occasionally, so it's perfect for me. The contact lenses were delivered within a few days and I shall certainly be re-ordering. Very impressed!

Samantha

Headley Down, Hampshire

Wow!
My first time using Lenstore.co.uk and I can honestly say that the experience was first class! Fast, efficient and hassle free - what more could you ask for?

Stuart

Harwell, Oxford

Contact Lenses - Toric
Arrived promptly - excellent service and superb value.

Alexia

London,

Contact Lenses
Terrific service. Thanks.

Zuzana

Doncaster,

Many Thanks
I'm very satisfy with Lenstore. Delivery was very fast and so was communication with them. Thank you very much, and 100% see you in the future.

Carolyn

Basingstoke, Hampshire

Great Service
I've calculated that by using Lenstore.co.uk I will be saving around £150 per year! After using them for the first time, I found the service to be excellent and will definitley be using them again!

Julie

Roydon, Essex

Daily Disposable Contact Lenses
Very happy with the service. Contact lenses arrived promptly and I have just placed a second order.

james

seascale, cumbria

Contact Lenses In A Hurry....
Booked last minute holiday and needed some contact lenses in a hurry. The order was not only sorted in a short space of time but also delivered to a hotel I was staying at and given to me upon check in. In a country where customer service comes second in my eyes Lenstore was fantastic!! Nothing was too much trouble and such a helpful, friendly voice at the other end of the phone. And the best bit... They were HALF the price of Vision Express. Well impressed. Fantastic!!

Lindsay

Worcester,

Good Service
Good, quick service. Will recommend and use again.

Rachel

Loughborough,

Excellent Service
Cheapest on the internet and fast service.

Jane

Bathgate, West Lothian

Great Service
I ordered these online and received them within 6 days. Will definitely use them again. Great service.

Susan

Basildon, Essex

Excellent Service
Easy to order, fast delivery and cheapest on the market. Very pleased with the service.

Alison

London,

Good Service
Pleased with my order and the price of my contact lenses. I will definitely be using Lenstore again!

JANETTE

pencaitland, EAST LOTHIAN

Great Service
I have just had my first order from Lenstore and I am very happy with their service. I telephoned them with a query and the response was immediate and very satisfactory.

Mark

Basildon, Essex

Super Service
I'm quite new to online shopping and was delighted to get a fantastic service from LENSTORE. The order came through within 3 days. The cost was cheaper than going to my current opticians even with a small delivery charge. Thank you LENSTORE. M.GLEED

Bruce

Cambridge,

Excellent Service
I found the exact contact lenses I have purchased from a High Street shop for years at a dramatically reduced price. Hardly an impersonal internet company, their follow-up response to a concern I had after receiving my order was immediate and efficient. I am thoroughly satisfied with this company and will recommend it to others.

Scott

Sandy, Beds

Thanks
Great value, and quick service. Will recommend and use again.

DURIGHELLO

SCHLIERBACH, FRANCE

Satisfaction
Hello, please excuse my faults, I'm French. Before ordering my lenses I contacted the customer service by e-mail and always had a fast and precise answer.My order was quickly handled and lenses sent so quickly. The prices challenge any competition, and I haven't found everywhere else lenses so cheap. I shall speak around me of the quality of the service of Lenstore. Bravo, so continue, I would redo my next order at Lenstore With kind regards Jacques 68440 Schlierbach (Alsace - FRANCE) LENSTORE RESPONSE: Jacques, as a Lenstore.co.uk customer, in our eyes, you have no faults. Thank you very much for your custom. We look forward to supplying you with contact lenses again in the future. Warm regards, the Lenstore.co.uk team.

Daniel

Motherwell,

Great Service!
Excellent service! I made a mistake with an order, e-mailed and it was sorted very efficiently and to my satisfaction. Thanks.

Iain

London,

Very Impressed Customer
I have only bought one order from Lenstore but from registering with them to getting what I ordered took just over a week which I think isn't bad. I must admit I was a little curious to see how long it would take for my opticians to be contacted as I could see that stage holding up the process, but it clearly didn't and my contact lenses arrived very quickly. Very impressed indeed, will be using Lenstore again. Iain, London

Thomas

Saffron Walden, Essex

Monthly Disposable Lenses
My first order with Lenstore, very efficient, good communication and great delivery. Excellent prices. Will not hesitate to recommend and use again. Thank you.

Annique

London,

Great Service
I am usually very dubious about ordering anything on the internet, especially things such as contact lenses - you just never know what's out there and my eyes are the last thing I would like to have damaged due to some bogus products. BUT, I have been absolutely amazed by Lenstore! Not only are they a very trustworthy website with great prices, but they also provide a brilliant service over the phone and the timeframe between placing the order and receiving the goods is next to nothing! I am very impressed and am going to continue using Lenstore.

Myriam

Llanmorlais, Swansea

Ordering Contact Lenses
I have just bought my first set of contact lenses. The process was straight-forward and fast. The contact lenses arrived within about a week.

Robert

Carmarthen, Carmarthenshire

Good Service
I had been getting my daily disposables from Specsavers for years, but had problems with my supply after changing opticians. I decided to look for another supplier and used the internet. Having looked at several sites I found Lenstore and their pricing was very competitive. I decided to give them a try and at first was a bit concerned when I discovered that they had to check with Specsavers regarding my perscription as I thought that this would cause a delay. To my amazement I received my lenses within about 5 days. I am very pleased with the service and the contact lenses are great. I will certainly be using Lenstore again when I need to refresh my supply.

Yvonne

Henlow, Beds

Great Service
These were the best prices I've ever found for my Acuvue Advanced contact lenses by about 40%, and they arrived in a few days too. Will definitely use Lenstore again.

SUSAN

WHITLEY BAY, TYNE AND WEAR

Monthly Contact Lenses
This is the first time I have ordered contact lenses online, rather than getting them from my optician. The ordering process was really easy and the contact lenses dispatched extremely quickly. The amount of money I have saved is fantastic. I will definitely use Lenstore again, and will recommend the company to my contact lens wearing friends. Thank you.

Louis

Hoddesdon, Herts

Excellent Service
Very competitive prices. The website is easy to navigate and the delivery was on time. Very impressed and will use Lenstore again.

Vivien

London,

What a Great Service!
I ordered my contact lenses from my desk at work on Monday afternoon and they were delivered to my office 9am Friday morning. Not as quick as some other testimonials I have read, but I am still very impressed. The best prices I have found, and really great customer service - email updates on progress of my order were very reassuring as a first time customer. I will be recommending Lenstore to all contact lens wearers I know - congratulations on a great service!

Caroline

North Walsham, Norfolk

Great Service
Having used another online store that has now ceased to sell contact lenses but with whom I had been very pleased, I was wary of the service I would receive. I can only say how pleased I am with the first order I placed with Lenstore. The items were very promptly delivered in good, secure packaging. I will certainly continue to order from the Lenstore. Thanks.

Masuma

Milton Keynes, Buckinghamshire

Good Service
Happy with the service, much cheaper than normal and received in one week.

Lisa

Haslemere, Surrey

Great Stuff!
Fantastic prices (the best I could find online) and speedy service.

David

DUDLEY, West Midlands

Lenstore Great Service
At first I was a little concerned about trying an online provider, but Lenstore proved to be a quick, efficient, 'no fuss' provider. The contact lenses arrived promptly and saved me time and money. I can recommend Lenstore without hesitation. David, Dudley, W Midlands

Yildiz

Southampton, Hants

Excellent!
The order has arrived very quickly. All is well and correct. The prices are the cheapest I could find anywhere. Ordering is very easy. I am very pleased. No doubt, I shall use them again. Thank you, Lenstore!

David

London,

Quick, Simple & Cheap
Was recommended this site by a friend. Ordered my contact lenses on Wednesday afternoon; they arrived Friday morning - that's quicker than if I ordered them from my optician, and at least 30% cheaper. I wear toric contact lenses in one eye and moist contact lenses in the other, so not a regular prescription, but no problems at all. I will definitely use this site again and I am happy to recommend. David, London NW3

Yvonne

Bromsgrove, Worcestershire

Toric Lenses
Contact lenses arrived quickly and as ordered. Great service.

Varvara

Newport Pagnell, Buckinghamshire

Easy & Quick
It was really easy to order my contact lenses from Lenstore.co.uk and cheaper than other shops. Also, they arrived at the time that I was expecting them. Thank you!

Anna

Bristol,

Buying Contact Lenses
A quick efficient service, and very good value too! Anna London

valerie

studley, warwickshire

Varifocal Lenses
Fast and efficient service. Very good range of contact lenses.

Dianne

Romney Marsh, Kent

Contact Lens Order
The contact lenses arrived really quickly with no fuss or bother.

 

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