April 2010
We invite all of our customers to write about their experience buying contact lenses from Lenstore.co.uk. Our aim is to offer the best experience of any online contact lens company to our customers. Your feedback helps us to achieve this aim. We look forward to receiving and following up on your testimonials.
John
Leeds, West Yorkshire
Great Service
Excellent product, fast delivery with a painless ordering process, would definitely recommend.
Friya
London
Excellent!
Great service! There was a glitch in the ordering process, but this was sorted out very quickly and I got my contact lenses the next day.
Thanks, Lenstore.co.uk!
David
Colraine, Londonderry
Lenses
I have been impressed by the speed and price of the service. Finding you online has been a godsend. Plus, inadvertently you sent me several of the same emails and on finding this out for yourselves apologised and gave me a 10% discount on my next order. Pretty much unheard of service in cyber world. Thank you Lenstore.co.uk, looking forward to continuing business with you.
Helen
Sutton Coldfield, West midlands
Great Service
This is the third time I’ve ordered contact lenses & have been completely satisfied each time. I normally find it very difficult to find monthly contact lenses as I have very high astigmatism. The prices are much cheaper than anywhere else. Complete confidence in them.
caroline
milton keynes, bucks
Perfect
I have been wearing contacts for 20 years and always via high street stores or via their websites....came across this site quite by accident and popped in my prescription. Couldn't believe the price I was quoted or that the very same contact lenses I have been paying three times as much for dropped on my doormat just three days later! Will be back in 6 months!! Thanks
Victoria
Salisbury, Wiltshire
Daily Disposable Lenses
I ordered my contact lenses via your easy to use website at lunchtime and they arrived in the post the next morning. What service. Thank you.
Patricia
Bodmin, Cornwall
Contact Lenses
Very good service. I think post & packing is a bit pricy.
Jennifer
Mexborough, South Yorkshire
Very Satisfied
The delivery was very speedy and order was delivered as promised. Excellent service and product.
Maureen
Wishaw, Lanarkshire
First Time User
I have used Lenstore.co.uk for the first time recently. I have been a contact lens wearer for many years, on monthly contract with a leading high street optician
I found the website very easy to navigate and ordering process was quick and easy. My order arrived very quickly - within 5 days - and it was correct!
I would be happy to recommend this site to all my friends!
Thanks
Alet
Solihull
AC
Quick and easy to use! Would definitely recommend them.
Tobias
Stafford, Staffordshire
Don't Get a Direct Debit with Your Optician, Buy Here In
Many opticians sell lower end contact lenses at an inflated price, and you don’t get a choice as to what solution they supply. Furthermore, if you wear glasses sometimes and develop a surplus of contact lenses, they’re happy to still take your money every month. Then if your prescription changes you'll have paid for contact lenses you'll never use!
Get a prescription and order contact lenses online. Then you can choose from all available lenses and solutions, and you can buy them as and when you need them. This will also work out far cheaper than paying a monthly direct debit to have them supplied through an optician.
Where to buy online? I’ve tried a few online purveyors of contact lenses, and you’d well to beat lenstore.co.uk on price, and they have great service and speedy delivery.
SARA
westgate on sea, kent
SARA
I have been very pleased with Lenstore.co.uk, the ordering is easy and delivery is very quick, the package fits through the letterbox so I don’t need to worry about picking it up. Lenstore.co.uk saves me £120 every 3 months, so as long as the prices stay low I will always use Lenstore.co.uk.
Ewelina
Burton on Trent
Great Service
Great service, contact lenses came really quickly. Good value and easy to order. Thanks!
Yvonne
Maidenhead, Berkshire
Excellent Service
Fast delivery, no problems. Will use them again in the future.
Charlotte
Billington
Lenstore.co.uk
I had previously had so much difficulty with my high street opticians so it was a huge relief to find Lenstore.co.uk. The website was clear and easy to use and the prices were better than I'd found anywhere else. The contact lenses arrived quickly as described. I will definitely be using them again.
matthew
alexandria, dunbartonshire
New Customer
Very impressed with the service. Quick delivery and 1/3 of the price I paid Specsavers for the same contact lenses. Will use again.
David
Hythe, Kent
Slightly Suspicious....
But completely unfounded. Entered detail from prescription onto website was quoted half the price of a major high street chemist chain and contact lenses delivered to my door within two weeks (as opposed to 4 weeks from the high street chain).
No reason to have been concerned.
Andrew
St Helier, Jersey
Excellent Service and Value
Just had my second order from Lenstore.co.uk which is faultless.
Even to the Channel Islands which can be tricky for mail order goods.
Keep up the good work.
Jennifer
Beckenham, Kent
Very Satisfied
The site was easy to use and prices very competitive (less than 50% what I had paid to my high street optician!). Contact lenses arrived within a few days and packaging fitted through letter box so I didn't have to go and collect a parcel. Totally satisfied with the service and would use again.
Stephen
Rayleigh, Essex
Should Have Done This Earlier!
At my last eye test, my optician actually recommended I get my contact lenses online rather than through him! I'd always thought it wouldn't be worth the effort, especially after including postage costs. However, my order arrived after about a week (and apparently the first order can be delayed due to having to verify the prescription) and for me it works out about £10 a month cheaper, even after paying postage.
Julie
Addlestone, Surrey
First Class Service
Wow - what a superb service. I ordered contact lenses for my daughter on the 10th and expected to wait a little longer as it was my first time and would need the prescription to be verified, but by the 15th they were here - safely delivered and perfect. Fantastic value for money - the savings far outweigh the cost of assessment charges at our opticians. I am delighted and would recommend your company to anyone. Will definitely be using again.
Jayne
Clemsfold, Horsham, West Sussex
Monthly Disposables
Very quick & easy to do
David
Poole, Dorset
Feedback
Quick easy ordering and above all else cheaper than elsewhere!
hazel
Goudhurst, Kent
Service
A very easy to use ordering system; prompt, secure delivery and a great price - what more can I say?
joanne
ravensthorpe, northamptonshire
Testimonial
Excellent service, very fast and efficient. Never had any problems with Lenstore.co.uk and hope to continue to order well into the future.
Claire
Tewkesbury, Glos
Great Service
Contact lens prescription is stored so you don't need to worry; they remind you when it has run out in case you haven't been to the opticians for a while!
Ordering is quick and simple; pricing is very competitive (that's how I ended up here in the first place - doing a google shop comparison on my brand).
Delivery has been within 2 days in packaging that actually fits through the post box so I don't need to go to the post office to collect it!
Fantastic service.
Kimberley
Manchester
Fantastic Service
I chose Lenstore.co.uk after looking at a couple of internet contact lens providers and seeing their (independent) reviews. Many were mixed, but Lenstore.co.uk received real recommendations so I thought I'd try them out. I had a good experience with Tesco in the past, but saw others including Lenstore.co.uk were cheaper. I also only use contact lenses occasionally and didn't want to make the bulk order that Tesco insist on.
The website was easy to use with good tips, but when it came to payment there seemed to be a glitch. I rang and received great help from the team, the problem was resolved in 5 minutes, and I was advised that if I ordered before 2pm they would be sent the same day.
The contact lenses arrived the next day, well packed so no damage, and exactly the right order.
A great product, great service, and a great price. Convenient, quick easy and reliable - clearly a customer-focused business. Have already recommended to friends and colleagues.
Margaret
Liverpool, Merseyside
Margaret
I ordered my daily contact lenses on a Saturday a few weeks ago for the first time, and my contact lenses were delivered by Wed, would of took 2 weeks in my options and much cheaper than my normal options. Will definitely use Lenstore.co.uk again in the future.
Faisal
Birmingham, West Midlands
Brilliant!
Great Customer Service and the contact lenses arrived in a short time. Delivered the following day after they were dispatched. Will definitely recommend to others.
russell
glasgow
Kwalitee
Half price contact lenses compared to what I normally pay and delivered within a couple of days, what great service. Ta
Brett
Southam, Warwickshire
Top Quality Service
After trawling the internet and also my local Boots, Dolland & Aitchison and Asda stores I found that Lenstore.co.uk are the cheapest around for supply of my contact lenses. I was a little hesitant first when seeing how cheap they were but both myself and my Fiancée use Lenstore.co.uk now for our contact lenses and I must say that the service is second to none. All deliveries arrive within a couple of days, well packaged and with comprehensive paperwork, as well as being regularly updated by email as to the progress of our orders. I regularly recommend Lenstore.co.uk to colleagues and friends without any hesitation.
gary
stockport, cheshire
Gary
Excellent service. My first order and contact lenses arrived within 2 working days. I shall use lenstore.co.uk in the future without hesitation. Have advised a number of friends to use them as well.
Ruth
Cambridge
Good Service
Great service, contact lenses came really quickly. Good value and easy to order. Thanks!
Mark
Belfast
You Know They Are Good When Things Go Wrong
My first time ordering contact lenses online. I was upfront with my optician for my plan to order online, so the registration process was straightforward. Lenstore.co.uk delivered my toric lenses within a week. Their staff were responsive at all times to any queries I had. The whole process was great. I did have one problem however. I opened one of my new monthly contact lenses and it was faulty! This happens on occasion but in the past I simply got a replacement from my high street optician. A simple email to Lenstore.co.uk was all that was required and I have to say they were very responsive and courteous. They promised a replacement and apologised on behalf of the manufacturer. To their word the replacement lens was sent first class within a week. It is a pleasure to deal with such good people.
Andrew
Guildford, Surrey
Recommended
Bought Acuvue TrueEye contact lenses which were at a reasonable price and they arrived very promptly.
Michael
Sutton Coldfield, West Midlands
First Time User
I used Lenstore.co.uk for the first time recently and I was really impressed. It was very easy to order my contact lenses, Lenstore.co.uk confirmed my order, they told me when the contact lenses were dispatched. The contact lenses arrived in no time, the prescription is perfect, but just as important the price was excellent! I will definitely be back for more!!
Samantha
Coalville
Great Service
Ordered some Bausch & Lomb Pure Vision lenses. Great - arrived safe and sound within a couple of days. Really great price too - less than 50% of what I was paying at a well known high street chemists.
Victoria
Stanford-Le-Hope, Essex
Excellent service!
Ordered my lenses and was informed they could take up to 10 working days to arrive (which is quite normal), however they arrived within a couple of days which is great!! All packaging was secure so no threat of damage. Price was excellent in comparison to well known high street stores. Will definitely use this company again!
Vanessa
North Hants
Great Service
Really efficient service - I needed my lenses urgently and was let down by my current supplier and Lenstore.co.uk managed to get my prescription confirmed and ship my lenses within 2 days!
I will now continue to use Lenstore.co.uk.
Aileen
Epsom, Surrey
Superb Service
Excellent service from start to finish. Contact lenses were delivered sooner than the stated delivery time, and at 1/3 of the cost of the same contact lenses from a high street optician. Highly recommended.
Keri
West Kirby, Wirral, Merseyside
Transition Disposables
Excellent service; competitive prices. Thank you.
Frances
Camberley, Surrey
Testimonial
An extremely good service. The prices are low and I had my new lenses in just a couple of days.
claire
Wakefield, West Yorkshire
Excellent
The process of placing an order is fast and efficient. Within a couple of days of placing my first order, the contact lenses arrived in excellent condition. This plus an extremely competitive price means I will use the service time and time again.
Melissa
Southampton, Hampshire
Toric Lenses
They arrived really quickly and were a great price. I would highly recommend the service to anyone.
Fione
Manchester, Lancashire
Soooo Easy
Buying contact lenses has never been so easy & the prices are great compared to buying on the High Street. They even record previous orders so you can just repeat - saving time. Look forward to placing my next order.
susan
newcastle upon tyne, tyne and wear
Wow
I have used Lenstore.co on many occasions now, and still cannot speak highly enough of their quick, professional service. Get your order in, and you won't be disappointed.
Clare
Rainham, Essex
Super Quick
Wow! Ordered on Weds night, arrived Friday morning. And under half the price I would have paid at the optician's. Will definitely be using Lenstore.co.uk again.
Michael
Surrey
Contact Lenses
Very helpful and good that I was asked info about my optician which reassures the customer. Fast delivery of contact lenses. Very happy with service and would recommend Lenstore.co.uk to family and friends.
Saba
Manchester
Best Online Store for Contact Lenses!
I have used other websites before to buy my contact lenses and have remained disappointed. One notorious website claimed to give me a great deal off my contact lenses, but compensated with a higher-than average shipping fee. After waiting 5 weeks and persistent communication that got me nowhere closer, I looked up lenstore.co.uk. I was so pleased that my order was dealt so quickly and efficiently and that I was also kept in the loop. Having used a few others, I have to say that lenstore.co.uk have proved for me to be the best price-wise too. Keep it up!
Philip
Little Chesterford, Essex
Service You Can Trust
As always, a top quality service from Lenstore.co.uk. Reordering my contact lenses is quick & simple. Contact lenses usually arrive within a few days -- important if you're one of those people (like myself) that tends to order when down to your very last pair! I think you'd struggle to find such a high quality service at such a reasonable price elsewhere.
Rhoslyn
Llantrisant
Testimonial
The website was extremely easy to use. The prices were great and the delivery cannot be beaten. I cannot believe I haven’t used your site earlier!!
Lorraine
Harlow, Essex
Refill My Order
One you have placed your order all you need to do next time is to click on refill my order. Simple! Quick delivery and no problems yet!
CINDY
London
Efficiency
I ordered my contact lenses around midday and my delivery arrived the next afternoon! I was very surprised and pleased by the very efficient service and would highly recommend Lenstore.co.uk. The prices were very competitive as well, so I'm very satisfied.
Yonah
Edmonton, London
Happy Customer
Have been ordering from Lenstore.co.uk for almost a year now and would recommend highly! Always deliver in good time at a very good price.
Many thanks
Jane
Milton Keynes, Northamptonshire
Delighted
I would like to say how delighted I am with your excellent service. Your website is straightforward and easy to use and your service is fast and professional at a very competitive price. You keep the customer informed on progress of the order and even your reminders to purchase a new supply are perfectly timed with the reordering process taking only a couple of clicks. I am most impressed.
john
liverpool
Contact Lenses
I shopped around and found Lenstore.co.uk to be the most competitively priced and was pleased with the service and delivery, will be using them again
Janet
SANDY, Bedfordshire
Ordering Contacts
Best price at the time, easy to navigate site, straightforward ordering process, fast delivery. What more could you want!
Faycal
London
Contact Lenses Purchase
Fast efficient service. Received my contact lenses and solution on time.
Amy
Penarth, Glamorgan
Easy and Efficient
I always buy my contact lenses from Lenstore.co.uk. Once you are set up and they have a copy of your prescription it's very easy to reorder and they arrive fairly quickly (although not next day).
HANNAH
LONDON
Testimonial
Lenstore.co.uk always offers the best price on my Toric lenses. The service is fantastic. My contact lenses often arrive the day after ordering. When I had a problem with a box of contact lenses they sent me another box free of charge, without any hassle.
Lynn
Norwich, Norfolk
My Opinion
Great service, quick and professional. "Did exactly what it said on the tin", informed me when items were dispatched, will def use again.
karen
london
Contact Lens
Fantastic service .Very helpful and so polite. Will come back over and over I know.
The value is just fab .Thank you Lenstore.co.uk you saved me loads of money, great stuff!!!
Lynne
Glasgow
Best Service By Far
I switched my contact lens supplier to Lenstore.co.uk a few months ago mainly due to cost. I am very impressed with the service from the company. My contact lenses are delivery very quickly and I have found my new contact lenses to be far more comfortable than my previous ones. All in all I am very pleased with Lenstore.co.uk and would recommend everyone gives them a try.
Shaun
London
Continuous Wear Lenses
This was a re-order 6 months after my last purchase. I was so pleased with the service last time that I didn't have to think twice about placing the order. Fast efficient and far from expensive what more can you ask for?
Maria
London
Great Service
Super service, received my contact lenses the day after ordering. Lowest prices I could find. Website is clear and easy to use. Thanks!
Zoe
Towcester, northants
Order & Delivery Process
Ordering was very quick and easy, and they came in no time!
Graham
Cardiff
Service
I am extremely pleased with the service from Lenstore.co.uk. My contact lenses were securely packaged, delivered promptly, and both my wife and I will continue to use Lenstore.co.uk in the future.
Dave
Slough, Berks
Contact Lens Order
First class service - will use again.
Kirsten
Ingatestone, Essex
Good Service
I've used Lenstore.co.uk a couple of times now for ordering my contact lenses, and have found their service to be both efficient and excellent value.
Jamie
Livingston, West Lothian
First Class Service
A service that exceeds expectation. My optician wanted to charge an astonishing amount by way of a monthly direct debit. No such nonsense with lenstore.co.uk. I registered with lenstore.co.uk and ordered my contact lenses in the evening and to my amazement found them on my door mat the next morning. Quality brand contact lenses at an unbeatable price.
Kathleen
Milton Keynes, Bucks
Monthly DIsposables
First time I have used the web to purchase something as important as my contact lenses. Easy to find on the website, customer services were reassuring when I made an enquiry. They arrived within a few days.... AND the best thing, nearly £30 cheaper than from my optician!!! How good is that?
Definitely use them again.
Anne
Prestwick, Ayrshire
Lenstore.co.uk Service
I have ordered from Lenstore.co.uk a few times now and I am happy with the fast and reliable service. I hope to be a customer for a long time.
Hannah
Omagh, Co Tyrone
Service
The service provided was very simple to use and delivery was very quick.
patrick
bridgnorth, shropshire
Contact Lenses
I liked your website: clear, good advice, simple to use. Although annoying at the time of ordering, your getting in touch with my optician to check the prescription only caused a short delay in my receiving the contact lenses. The contact lenses are exactly like my old ones (i.e. 100% accurate order), came quite quickly, and are good value. I shall be happy to use you again!
Mandy
Tottenham, Uk
Feedback
The website was easy to fill out. I liked how you asked for my optician, professional and one of the reasons why I decided to use your company. The contact lenses were delivered very fast and the price is very affordable. I will be continuing to purchase from you in the future.
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