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Johnson & Johnson product delays  

Johnson & Johnson has informed us that due to the ongoing pandemic and high global demand, some prescriptions are taking slightly longer than expected to be manufactured and shipped.

This issue is expected to last through the end of the year and impact the following products:

  • 1 Day ACUVUE Moist 
  • 1 Day ACUVUE Moist for Astigmatism 
  • 1 Day ACUVUE Moist Multifocal  
  • ACUVUE Oasys 1 Day
  • ACUVUE Oasys 1 Day for Astigmatism 
  • ACUVUE Oasys 
  • ACUVUE Oasys for Astigmatism 
  • ACUVUE Oasys for Presbyopia 

Please note, that many of the listed products and prescriptions are still being delivered on time and without delay.  

We apologise for any inconvenience caused, but we would like to reassure you that we are doing everything we can to reduce the effect this will have on you.  

If you have already placed your order and it is running late, we will notify you by email with updates on its progress.

What is Lenstore's response?  

We're working hard to ensure that product availability and the high level of service you've come to expect from Lenstore remain consistent so that you can order and receive your lenses quickly. 

Here are a few steps we’re taking to make sure that our customers have access to the vision care products they need: 

  • We already have the vast majority of prescriptions and products in stock, but we are increasing the number in our warehouses to improve supply. 
  • All our contact lenses are sourced directly from the manufacturer, and we have worked closely with Johnson & Johnson to supply larger shipments than we would normally order.

Where can I buy my contact lenses?

Because all online retailers, as well as high street and independent opticians, are affected, inventory and specific prescription availability will vary by retailer. 

If you need lenses urgently, we can suggest an alternative lens type. However, we always recommend that you have new lenses fitted by your eye care professional to confirm suitability. For lens recommendations, we ask that you send a message to our opticians here.

What is the latest update from Johnson & Johnson?

As a precaution, Johnson & Johnson anticipates that select out-of-stock prescriptions will be fulfilled within 30 - 40 days of purchase. However, our ongoing experience shows that delayed orders are received much faster. 

We are making every effort to mitigate the effects of these manufacturing issues, and we will keep this post updated with any new information as it becomes available. 

Thank you for your understanding and patience.

- The Lenstore Team