Delivery & Postage

How long does Lenstore.co.uk take to dispatch my contact lenses?

For orders placed before 2pm on a working day please refer to the table below for information on typical dispatch times by contact lens family.

***Some specialised products have longer dispatch times than standard and have been listed below the associated contact lens family.

Family	Contact Lens Range / Exceptions	Typical Working Days to Dispatch
	1 Day Acuvue	1 working day or less
	Acuvue 2	1 working day or less
	Acuvue Advance	1 working day or less
	Acuvue Bifocal	1 working day or less
	Acuvue Oasys	1 working day or less
	Air Optix	1 working day or less
	***Air Optix Individual	10 working days or less
	Avaira	2 working days or less
	Biofinity	2 working days or less
	Biomedics	2 working days or less
	Dailies	1 working day or less
	Frequency	2 working days or less
	***Frequency Xcel Toric XR	10 working days or less
	Proclear	2 working days or less
	***Proclear Multifocal Toric	10 working days or less
	***Proclear Toric XR	10 working days or less
	***Proclear Compatibles Toric (8.4 base curve only)	30 working days or less
	***Proclear Multifocal XR	10 working days or less
	***Proclear Multifocal XR	10 working days or less
	Purevision	2 working days or less
	Soflens	2 working days or less
	Surevue	1 working day or less

NB. Due to stock replenishment cycles, dispatch may very occasionally take longer than stated in the table above. Please telephone Lenstore.co.uk on 0844-870-0065 if you are worried that dispatch of your order is taking longer than normal and we will do everything possible to ensure delivery as soon as possible.

If you require further information on dispatch times for your lenses please contact our customer services department on 0844-870-0065 and we will be more than happy to help.

What delivery methods are available at Lenstore.co.uk?

We offer our customers the choice of the following delivery methods:

Delivery Method	Delivery Time (after dispatch)	Price
1st Class - Royal Mail	1-2 working days	£2.99
Special Delivery - Royal Mail	Next working day by 1pm	£6.99
International - Royal Mail Airsure	4-5 working days	£9.99

Orders will be shipped once all products in the order are ready to dispatch. Unfortunately we are unable to split orders.

In instances when the 1st Class delivery method is selected for orders over £200, these orders will automatically be upgraded to 1st Class Recorded Delivery (please note that this means someone will have to sign for them on delivery).

Unlike many ecommerce companies, we’re transparent about our shipping costs. We do not conceal the shipping costs that customers incur by including it in the price of our contact lenses, and we do not make money from our customers for shipping.

What if Lenstore.co.uk has dispatched my order and it has not arrived?

1st Class - The vast majority of Lenstore.co.uk packages sent via 1st Class arrive within 1-2 working days of dispatch. If your order has not arrived after 2 working days, please contact your local Royal Mail Sorting Office to see if the order has been returned to the depot as undelivered, as it may well be awaiting your collection. If your order is not delivered to you or awaiting collection at your local Royal Mail Sorting Office, we must allow 10 working days for unforeseen postal delays before we can raise a dispute with Royal Mail about the non-delivered order. Please rest assured that we will replace any non-delivered orders after investigations have been completed.

Special Delivery and International - Please use the tracking code included in your dispatch email to track the progress of your order. Please feel free to contact our customer services department on 0844-870-0065 if delivery is taking longer than expected.