Delivery & Postage

How long does Lenstore.co.uk take to dispatch my contact lenses?

The product pages display the typical dispatch times for each product. As Lenstore.co.uk does not partially ship orders the time required to dispatch your order will be based on the product in your order with the longest dispatch time.

Due to stock replenishment cycles, dispatch may very occasionally take longer than stated on the product pages. Please telephone Lenstore.co.uk on 0800 010 6865 if you are worried that dispatch of your order is taking longer than normal and we will work hard to ensure delivery as soon as possible.

If you require further information on dispatch times for your lenses please contact our customer services department on 0800 010 6865 and we will be more than happy to help.

What delivery methods are available at Lenstore.co.uk?

We offer our customers the choice of the following delivery methods:

For more information on countries we can ship to, click here.
For more information on Sameday/Express shipping methods, click here.
For more information on Click & Collect, click here.

Orders will be shipped once all products in the order are ready to dispatch. Unfortunately we are unable to split or combine orders.

In instances when the 1st Class delivery method is selected for orders over £200, these orders will automatically be upgraded to 1st Class Recorded Delivery (please note that this means someone will have to sign for them on delivery).

Unlike many ecommerce companies, we’re transparent about our shipping costs. We do not conceal the shipping costs that customers incur by including it in the price of our contact lenses, and we do not make money from our customers for shipping.

What if Lenstore.co.uk has dispatched my order and it has not arrived?

1st Class - The vast majority of Lenstore.co.uk packages sent via 1st Class arrive within 1-2 working days of dispatch. If your order has not arrived after 5 working days, please contact your local Royal Mail Sorting Office to see if the order has been returned to the depot as undelivered, as it may well be awaiting your collection.

If your order is not delivered to you or awaiting collection at your local Royal Mail Sorting Office after 5 working days we will raise a dispute with Royal Mail about the non-delivered order. Please rest assured that we will replace any non-delivered orders after investigations have been completed.

Special Delivery and International - Please use the tracking code included in your dispatch email to track the progress of your order. Our customer services department is available to contact on 0800 010 6865 if delivery is taking longer than expected. Please note that if you select special delivery, someone will need to sign for the order when it arrives.

Sameday/Express - If your order was dispatched via the Sameday/Express courier service your items should arrive before 6:00pm that day. If, however, your order has not arrived by 6:00pm of the day advised and you have not received any communication informing you of a delay, please contact our customer services team via email at customerservices@lenstore.co.uk or phone 0800 010 6865 as they will be able to assist you further.

Click & Collect - If you are unable to collect your order before 6pm or wish to have your order sent via Royal Mail First Class please contact our customer services team before 5:30pm via email at customerservices@lenstore.co.uk or phone 0800 010 6865 as they will be able to assist you further.

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