For orders placed before 2pm on a working day please refer to the table below for information on typical dispatch times by contact lens family.
***Some specialised products have longer dispatch times than standard and have been listed below the associated contact lens family.
| Family |
Contact Lens Range / Exceptions |
Typical Working Days to Dispatch |
|---|---|---|
| 1 Day Acuvue | 1 working day or less |
|
| Acuvue 2 | 1 working day or less | |
| Acuvue Advance | 1 working day or less | |
| Acuvue Bifocal | 1 working day or less | |
| Acuvue Oasys | 1 working day or less | |
| Air Optix | 1 working day or less | |
| ***Air Optix Individual | 10 working days or less |
|
| Avaira | 2 working days or less |
|
| Biofinity | 2 working days or less | |
| Biomedics | 2 working days or less | |
| Dailies | 1 working day or less |
|
| Frequency | 2 working days or less | |
| ***Frequency Xcel Toric XR | 10 working days or less |
|
| Proclear | 2 working days or less | |
| ***Proclear Multifocal Toric | 10 working days or less | |
| ***Proclear Toric XR | 10 working days or less | |
| ***Proclear Compatibles Toric (8.4 base curve only) | 30 working days or less |
|
| ***Proclear Multifocal XR | 10 working days or less | |
| ***Proclear Multifocal XR | 10 working days or less | |
| Purevision | 2 working days or less | |
| Soflens | 2 working days or less | |
| Surevue | 1 working day or less |
NB. Due to stock replenishment cycles, dispatch may very occasionally take longer than stated in the table above. Please telephone Lenstore.co.uk on 0844-870-0065 if you are worried that dispatch of your order is taking longer than normal and we will do everything possible to ensure delivery as soon as possible.
If you require further information on dispatch times for your lenses please contact our customer services department on 0844-870-0065 and we will be more than happy to help.
We offer our customers the choice of the following delivery methods:
| Delivery Method |
Delivery Time (after dispatch) |
Price |
|---|---|---|
| 1st Class - Royal Mail |
1-2 working days |
£2.99 |
| Special Delivery - Royal Mail |
Next working day by 1pm |
£6.99 |
| International - Royal Mail Airsure |
4-5 working days |
£9.99 |
Orders will be shipped once all products in the order are ready to dispatch. Unfortunately we are unable to split orders.
In instances when the 1st Class delivery method is selected for orders over £200, these orders will automatically be upgraded to 1st Class Recorded Delivery (please note that this means someone will have to sign for them on delivery).
Unlike many ecommerce companies, we’re transparent about our shipping costs. We do not conceal the shipping costs that customers incur by including it in the price of our contact lenses, and we do not make money from our customers for shipping.
1st Class - The vast majority of Lenstore.co.uk packages sent via 1st Class arrive within 1-2 working days of dispatch. If your order has not arrived after 2 working days, please contact your local Royal Mail Sorting Office to see if the order has been returned to the depot as undelivered, as it may well be awaiting your collection. If your order is not delivered to you or awaiting collection at your local Royal Mail Sorting Office, we must allow 10 working days for unforeseen postal delays before we can raise a dispute with Royal Mail about the non-delivered order. Please rest assured that we will replace any non-delivered orders after investigations have been completed.
Special Delivery and International - Please use the tracking code included in your dispatch email to track the progress of your order. Please feel free to contact our customer services department on 0844-870-0065 if delivery is taking longer than expected.
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