Contact Us
We’re still open and working hard to get your orders packed up and out the door as quickly as we can. Due to high demand, orders may take slightly longer than normal. We apologise for any inconvenience this may cause.
The quickest and easiest way to check the status of your order is via your online account. Simply login and visit My Orders, where you can view all recent purchases.
Once your order is on its way, you’ll receive a dispatch email with a link to track your order.
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We’re here to help 7 days a week
We understand that wearing contacts comes with a little extra care and attention, and you’ll probably have questions along the way. That’s why we offer fuss-free customer support, seven days a week. Get in touch by live chat, email or phone — you’ll find everything you need below.
If you need quick and easy info, our FAQs page is a great place to start.
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Message us on Live Chat
Need instant support? You can chat with us right away on Live Chat.
Available Monday to Saturday, 8am-8pm; or Sunday, 8am-5pm. -
Send us an email
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Give us a call
If you’d prefer to chat over the phone, call us on 0800 010 6865 or +44 330 330 3015 if you’re outside the UK.
Available Monday to Saturday, 8am-8pm -
Lenstore HQ
FREEPOST LENSTORE
Unit A, Gresham Way
London
SW19 8ED
