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We’re here to help

Whenever you need help, we’re here for you. To talk to a member of our expert customer support team, please use these contact methods.

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Lenstore Help

Your answer might be a click away. Search our FAQs.

Visit our:
Lenstore Help Centre

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Chat with us

You can live chat with one of our optical experts. 

Mon - Fri: 8am - 8pm

Sat & Sun: 8am - 5pm

Chat now on: Live Chat

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Email us

We aim to respond within 24 hours.

Mon - Fri: 8am - 8pm 

Sat & Sun: 8am - 5pm

Email: customerservices@lenstore.co.uk

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Phone us

Talk to one of our friendly optical experts.

Mon - Fri: 8am - 5pm

UK: 0800 010 6865

International: +44 330 330 3015


Please note: We will only be available to respond to optical advice during our opening hours - Mon - Fri: 8am - 5pm

Complaints: We’re sorry if your experience didn’t turn out as expected. If you would like to raise a complaint about a product or service you’ve received, please get in touch with us by phone, email, or Live Chat. We’ll respond as quickly as possible.

To contact us about the use of your data and information on Data Subject Access Requests (DSAR) – please use this form.

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