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Contact Us

We’re still open and working hard to get your orders packed up and out the door as quickly as we can.

The quickest and easiest way to check the status of your order is via your online account. Simply login and visit My Orders, where you can view all recent purchases.

Once your order is on its way, you’ll receive a dispatch email with a link to track your order.

  • We’re here to help 7 days a week

    We understand that wearing contacts comes with a little extra care and attention, and you’ll probably have questions along the way. That’s why we offer fuss-free customer support, seven days a week. Get in touch by live chat, email or phone — you’ll find everything you need below.

    If you need quick and easy info, our FAQs page is a great place to start.

  • Message us on Live Chat

    Need instant support? You can chat with us right away on Live Chat.
    Available Monday to Saturday, 8am-8pm; or Sunday, 8am-5pm.

  • Send us an email

    Fill out the form on the right-hand side or drop us an email at customerservices@lenstore.co.uk and we’ll get back to you within two hours. If it’s outside of opening hours, it might take a little longer.
    Available Monday to Saturday, 8am-8pm; or Sunday, 8am-5pm.

    Fill out the form below or drop us an email at customerservices@lenstore.co.uk and we’ll get back to you within two hours. If it’s outside of opening hours, it might take a little longer.
    Available Monday to Saturday, 8am-8pm; or Sunday, 8am-5pm.

  • Give us a call

    If you’d prefer to chat over the phone, call us on 0800 010 6865 or +44 330 330 3015 if you’re outside the UK.
    Available Monday to Saturday, 8am-8pm

  • Lenstore HQ

    FREEPOST LENSTORE

    Unit A, Gresham Way

    London

    SW19 8ED

Contact Form

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We are here to help

Call us on 0800 010 6865
Mon - Sat, 8am - 8pm
or email customerservices@lenstore.co.uk

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We accept Visa, MasterCard, American Express and PayPal