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Customer service update

Our customer service team is experiencing longer than usual response times. We ask for your patience when contacting us as we work through the backlog of messages as quickly as possible.


We’re here to help

Whenever you need help, we’re here for you. To talk to a member of our expert customer support team, please use these contact methods.

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Lenstore Help

Your answer might be a click away. Search our FAQs.

Visit our:
Lenstore Help Centre

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Chat with us

You can live chat with one of our friendly optical experts 

Mon - Fri: 8am - 8pm, Sat: 8am - 5pm

Chat now on: Live Chat

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Email us

Mon - Fri: 8am - 8pm, Sat: 8am - 5pm

Email: customerservices@lenstore.co.uk

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Phone us

Call or message one of our friendly optical experts

Mon - Fri: 8am - 5pm

UK: 0800 010 6865

International: +44 330 330 3015


Please note: We will only be available to respond to optical advice during our opening hours - Mon - Fri: 8am - 5pm

To contact us about the use of your data and information on Data Subject Access Requests (DSAR) – please use this form.

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