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Delivery & Postage

How long does Lenstore.co.uk take to dispatch my order?

Product pages display the typical dispatch times for each product. Depending on stock availability, you have until 11pm every weekday to place your order and receive it the very next day as standard with our Royal Mail Tracked service. We don’t partially ship orders, so the time required to dispatch your order will be based on the product in your order with the longest dispatch time.

What delivery methods do we offer?

We offer our customers the choice of the following delivery methods:

Delivery Method Delivery Time (after dispatch) Price
Royal Mail Tracked Next working day £2.99
Special Delivery Next working day by 1pm £7.99
Republic of Ireland 2-5 working days €3.95
International 4-5 working days From £7.01
Last Minute Same day From £5.99
Special Delivery - Royal Mail - Sunglasses only Next working day by 1pm Free
Click & Collect You will be emailed when your order is ready Free

For more information on Last Minute shipping methods, click here.

For more information on Click & Collect, click here.

What countries does Lenstore.co.uk ship to?

We ship orders to the following countries:

Andorra Australia Austria
Belgium Brazil Canada
Croatia Denmark Estonia
Faroe Islands Finland France
Germany Hong Kong Hungary
Iceland Ireland Italy
Latvia Liechtenstein Lithuania
Luxembourg Malaysia Malta
Monaco Netherlands New Zealand
Poland Portugal Slovenia
Spain Sweden Switzerland
Turkey United Kingdom USA

N.B.: We can only ship sunglasses to UK addresses.

Orders will be shipped once all products in the order are ready to dispatch. Unfortunately, we are unable to split or combine orders.

In instances when the Royal Mail Tracked method is selected for orders over £200, these orders will automatically be upgraded to Recorded Delivery (please note that this means someone will have to sign for them on delivery).

What if Lenstore.co.uk has dispatched my order and it has not arrived?

Royal Mail Tracked - The vast majority of Lenstore.co.uk packages sent via Royal Mail Tracked arrive the next working day after dispatch. If your order has not arrived after 5 working days, please contact customerservices@lenstore.co.uk

If your order is not delivered to you or awaiting collection at your local Royal Mail Sorting Office after 5 working days, we will raise a dispute with Royal Mail about the non-delivered order. We will replace any non-delivered orders after investigations have been fully completed.

Special Delivery and International - Please use the tracking code included in your dispatch email to track the progress of your order. You can contact us if delivery is taking longer than expected. Please note that if you select special delivery, someone will need to sign for the order when it arrives. For international deliveries, please allow up to 15 working days for your order to arrive.

Last Minute - If your order was dispatched via the Last-Minute courier service, your items should arrive by 6pm that day. If your order has not arrived by 6pm of the day advised, and you have not received any communication informing you of a delay, please contact us so we can assist you further.

Click & Collect - If you are unable to collect your order before 8pm Monday to Friday / 6pm Saturday or wish to have your order sent via Royal Mail Tracked, please contact us.

We are here to help

Call us on 0800 010 6865
Mon - Sat, 8am - 8pm
or email customerservices@lenstore.co.uk

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We accept Visa, MasterCard, American Express and PayPal