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Refund Policy

100% Money Back Guarantee*

Ordering your contact lenses online should be easy and convenient. That’s why, if something goes wrong, we’re quick to see how we can make it right.

If you want to exchange your lenses or request a refund, for any reason, please contact us and we’ll be happy to help.

*You can return any orders within 60 days of dispatch and receive a full refund. Please note that you are only eligible for a full refund if the products you return are sealed and unused.

Contact Us

If you have a problem with your order, contact our customer services team on 0800 010 6865, or email customerservices@lenstore.co.uk.

To return your order, please send to:

FREEPOST LENSTORE
9 Lyon Road
London
SW19 2RL

Ordered the wrong prescription, or your prescription has changed?

If your prescription has changed, or you’ve accidentally ordered the wrong prescription, you can return any unopened boxes in their original condition to our freepost returns address.

Our team will be able to organise replacement lenses after you’ve returned the unwanted product.

Problems with your contact lenses

Please be assured that Lenstore.co.uk source all our products directly from the manufacturer. If you are having any problems, such as torn or cloudy lenses, please contact us and we’ll be happy to help.

We are here to help

Call us on 0800 010 6865
9am-6pm, Monday to Saturday
or email customerservices@lenstore.co.uk

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