Lenstore.co.uk will refund any unwanted products purchased from us as long as the product has not been opened or used and the product is returned to us within 21 days. The 21 day period will begin from the date indicated on the invoice that you receive along with your contact lenses. If Lenstore.co.uk has made a mistake then we will also refund to you the postage and packaging costs that you have incurred (on both the initial order and the cost of sending the products back to us). Please contact customer services on 0800 010 6865 and we will help you to return unwanted products to us as efficiently as possible.
We would like all of our customers to be aware of their rights under the Distance Selling Regulations. These regulations give you the right to cancel orders with any online store within 7 working days of placing the order. For more information about the Distance Selling Regulations please refer to the UK Office of Fair Trading website.
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