Refund Policy icon

Refund Policy

100% Money Back Guarantee

Lenstore.co.uk will refund any unwanted products purchased from us as long as the product has not been opened or used and the product is returned to us within 21 days. The 21 day period will begin from the date indicated on the invoice that you receive along with your contact lenses. If Lenstore.co.uk has made a mistake then we will also refund to you the postage and packaging costs that you have incurred (on both the initial order and the cost of sending the products back to us). Please contact customer services on 0800 010 6865 and we will help you to return unwanted products to us as efficiently as possible.

We would like all of our customers to be aware of their rights under the Distance Selling Regulations. These regulations give you the right to cancel orders with any online store within 7 working days of placing the order. For more information about the Distance Selling Regulations please refer to the UK Office of Fair Trading website.

Like the service you receive at Lenstore?

 

About Lenstore.co.uk
Our Services
The Company
Testimonials
Sitemap

Customer Services
Delivery & Postage
Refund Policy
Privacy Policy
Terms & Conditions

Help
How to Order
Contact Lens Wearing Guide
Your Order Status
FAQs

Other
Tell a Friend
Careers
Blog
Partner Opticians

Secure card processing from SecureHosting

We accept Visa, MasterCard, Visa Debit and PayPal

Verisign Secured - Click to verify