Satisfaction Guarantee - Shop with confidence at Lenstore

We want you to love your lenses! That’s why we offer the Lenstore Satisfaction Guarantee on all ACUVUE® contact lenses when you switch lenses.

If you’re not completely happy with your new lenses, we’ll give you a refund - no fuss, no hassle.

How it Works:

Try a new type of ACUVUE® lenses that you haven’t ordered from us before.

If they’re not quite right for you, request a refund through our Refund Process

We’re here to make sure you find the perfect lenses for you! If you have any questions, feel free to contact our Customer Service Team.

Special T&Cs:

• By using the one-click switch feature, you agree to our Special Terms & Conditions.
• This guarantee applies only to ACUVUE® lenses purchased from Lenstore UK through the One-Click Switch feature at checkout.
• 18+ UK residents only. One claim per person.
• Returns must be made within the eligible timeframe - check our Returns Policy for details. Validation on lenses returned is required.
• Delivery fees are not refunded. Original proof of purchase is required.
• Claims on daily disposable contact lenses must be accompanied by a minimum of 75% of the quantity of contact lenses purchased, in their original and undamaged packaging.
• Claims on reusable contact lenses must be accompanied by a minimum of 65% of the quantity of contact lenses purchased, in their original and undamaged packaging.
• Only valid on 2 boxes of lenses, smallest available pack size and one prescription type.
• If you have any questions, feel free to contact our Customer Service Team.
• In matters not regulated by the terms above, our regular Terms & Conditions apply.

Disclaimer: Please note that this is just a product suggestion/recommendation feature and not optical advice. As detailed in our T&Cs, you should always consult your optician before changing your lenses.