Terms and Conditions for the Lenstore Customer Feedback Survey

These terms regulate the conditions of participating in the Lenstore UK customer survey and potential follow-up interviews. You must accept these terms before accessing the survey.

Do you want to participate in the Lenstore Customer Feedback Survey?

Purpose of the project

You are invited to participate in a research project conducted by Lenstore Ltd owned and operated by LGL Ltd. LGL Ltd is a company registered in the Island of Guernsey under the company number 51990. Our registered office is at Fourth Floor, Plaza House, Admiral Park, St Peter Port, GY1 3UQ, Guernsey. This project aims to:

Understand user behaviour, preferences and feedback on Lenstore's services and products
Archive personal data for future research purposes related to the prize draw. Data access will be strictly limited to Lenstore or approved researchers

Why are you being asked to participate?

You are receiving this invitation because:

You are a customer or potential user of Lenstore's services, selected based on eligibility criteria
Your feedback helps improve our products and services
Approximately 100,000 people have been invited to participate
Your contact information was obtained through your prior consent to Lenstore communications

Who can participate/eligibility criteria?

This survey is open to UK residents aged 18 years or older. Participants must provide their full name and email address through SurveyMonkey Inc. to be entered into the prize draw.

What are your obligations?

Participants must:

Provide accurate and complete information in the survey
Not share, copy or distribute content from the survey without Lenstore's written permission

Who is responsible for the research project?

Lenstore Ltd is the data controller for all personal data collected during this project. Data will be archived on Lenstore's secure servers. If data storage responsibility changes, you will be notified of the new managing institution.

Participation is voluntary

You can participate in the survey without consenting to future data archiving. If you withdraw before completing the interview stage, no data will be archived and you will not qualify for rewards.

What does your participation entail?

Completing a survey via SurveyMonkey
Providing personal data such as your email address and feedback

Data is processed securely and in accordance with GDPR and other applicable regulations. Read our full Privacy Policy here: https://www.lenstore.co.uk/privacy. Please note that SurveyMonkey also provides its own Terms & Conditions and Privacy Notice, which will be displayed when you enter the survey. For the purposes of this survey, SurveyMonkey acts as our data processor.

What does archiving entail?

Survey responses and email addresses will be archived
Contact details are stored separately and securely
Data will be pseudonymised and kept for up to six months, then anonymised
Only approved Lenstore researchers and collaborators will have access

Brief information about data protection

Your data will be used only for the purposes described. It will be processed securely and confidentially.

Access and use of your data

Only Lenstore's research team and authorised personnel can access your data during the project
After archiving, only approved researchers within Europe will access anonymised data
Data is protected through encryption and anonymisation
No personally identifiable information will be shared in publications

Data processing outside the EU

Some processing may occur outside the EU via SurveyMonkey. These services comply with GDPR through legal safeguards such as standard contractual clauses.

Lenstore is the sole data controller for this project.

What gives us the right to process your data?

We process personal data in the public interest, and in line with GDPR requirements.

Your rights

You may:

Request access, correction or deletion of your data
Object to data processing
Expect a response within one month
Lodge complaints with the relevant data authority if needed

Data archiving

Project ends 15 December 2025
Archived data includes survey responses, anonymised feedback, and optional audio/video from interviews
Access is restricted to authorised personnel
Data is stored indefinitely unless you request otherwise

Prize Draw

Participants who complete the survey and share their email will be entered into a prize draw:

5 x £200 Amazon.co.uk vouchers
5 x £50 Amazon.co.uk vouchers

Amazon's terms apply to voucher use. Lenstore is not responsible for redemption issues.

Winners will be selected at random on or about 15 December 2025. Winners will be contacted by email within five business days and must respond within three business days. Unclaimed prizes will go to runners-up. Prizes are not transferable and cannot be exchanged for cash. Lenstore may substitute prizes if necessary.

General Terms

These terms supplement Lenstore's general terms and conditions: https://www.lenstore.co.uk/terms-conditions.

Lenstore reserves the right to disqualify any participant in breach of these terms.

Questions

Contact the Project Manager: Anna.Haque-Everding@essilorluxottica.com

Data Protection Officer: privacy@luxottica.com

If you are dissatisfied with how your data has been processed, you can contact

Dutch Personal Data Authority
PO Box 93374
2509 AJ The Hague

If the responsibility for archived data changes, we will inform you about the new responsible institution.