Promotion Terms & Conditions

United Kingdom | Effective from 1st April 2026

Please read these terms and conditions carefully before entering this promotion. By entering, you agree to be bound by these terms. These terms and conditions should be read alongside Lenstore’s Privacy Policy.

1. The Promoter

This promotion is run by LGL Ltd, a company registered in the Island of Guernsey under company number 51990, trading as Lenstore.co.uk. Registered office: Fourth Floor Plaza House, Admiral Park, St Peter Port, GY1 3UQ, Guernsey (“the Promoter”).

2. Eligibility

The promotion is open to individuals who:

1. are residents of the United Kingdom;
2. are aged 18 years or over at the time of entry;
3. are subscribed to the Lenstore marketing newsletter or are active Lenstore Auto Reorder (contact lens subscription) customers; and
4. have not been disqualified under clause 5.

The following persons are not eligible to enter:

5. employees, officers, agents, or contractors of LGL Ltd or any subsidiary or affiliate of EssilorLuxottica Group;
6. immediate family members (spouse, partner, parent, child, or sibling) of any of the above; and
7. anyone involved in the administration or judging of this promotion.

3. Promotion Period

The competition runs on a monthly rolling basis. Each calendar month constitutes a separate, standalone promotion with its own prize draw. The Promoter reserves the right to vary, suspend, or discontinue the promotion in accordance with clause 11.

4. How to Enter

There are two ways to enter into the monthly prize draw. No purchase is necessary to enter.

Entry Method A – Marketing Newsletter

Subscribe to the Lenstore marketing newsletter at www.lenstore.co.uk. Subscribing automatically enters you into the draw for the current month and each subsequent calendar month for as long as you remain subscribed. You may unsubscribe at any time (see clause 10). There is no purchase required to subscribe or to remain entered.

Entry Method B – Auto Reorder Subscription

Active Lenstore Auto Reorder (contact lens subscription) customers are automatically entered into the monthly draw as a benefit of their subscription, for as long as their subscription remains active. No newsletter subscription is required.

Only one entry per person per monthly draw, regardless of how many entry routes apply to that individual. Duplicate entries will be disqualified. Entries made on behalf of another person, or using false or third-party contact details, will not be accepted.

5. Disqualification

The Promoter reserves the right to disqualify any entrant who: (a) provides false or misleading information; (b) tampers with or abuses the entry process; (c) acts in a manner the Promoter deems inappropriate, offensive, or contrary to these terms; or (d) is found to be ineligible under clause 2.

6. The Prize

One (1) winner will be selected each calendar month. The prize is a supply of contact lenses chosen by the Promoter, with a retail value of up to approximately £900 (the exact value will vary depending on the lens type selected for the winner, based on the lenses they wear (i) according to their written prescription for those customers who have never ordered on Lenstore.co.uk or (ii) according to their last purchase on Lenstore.co.uk for existing customers).

To claim the prize, winners who do not already hold a Lenstore account will be required to complete the Lenstore account registration process. As part of registration, all winners must accept Lenstore’s standard Terms and Conditions, which include a declaration that the winner holds a valid, in-date contact lens prescription issued by a qualified Optometrist or Dispensing Optician, and that they have previously worn contact lenses in accordance with professional guidance. By accepting those terms, the winner takes personal responsibility for ensuring the lenses are appropriate for their prescription and eye health needs.

The prize is non-transferable, non-exchangeable, and cannot be redeemed wholly or in part for cash or any other alternative. The Promoter reserves the right to substitute the prize with one of equal or greater value if the original prize becomes unavailable for any reason.

7. Winner Selection

One winner will be selected each calendar month from all eligible entrants. The draw process is as follows:

All eligible entrants for that calendar month — comprising active Lenstore marketing newsletter subscribers and active Auto Reorder customers — are compiled into a single pool. Email addresses within that pool are anonymised prior to the draw. The full pool is then randomised using a random ordering process, and the first entry in the randomised list is selected as the winner. The draw will take place by no later than the 10th day of the following calendar month.

The Promoter’s decision on winner selection is final.

8. Winner Notification

The winner will be contacted by email using the address associated with their newsletter subscription or Auto Reorder account. The winner must acknowledge the notification email within 7 days of it being sent. If a winner does not respond within this period, the Promoter reserves the right to disqualify that winner and select an alternative winner using the same random process. The Promoter’s decision on all matters relating to the promotion, including winner selection, is final and no correspondence will be entered into.

9. Claiming the Prize

Once a winner has acknowledged the notification email, instructions on how to complete the prize claim will be provided. This will include, where applicable, completing the Lenstore account registration process. The winner must complete all steps required to claim the prize within 28 days of the original notification email being sent. If the winner fails to complete the claim process within this period, the Promoter reserves the right to withdraw the unclaimed prize and select an alternative winner using the same random process.

10. Unsubscribing

Newsletter subscribers may unsubscribe from the Lenstore marketing newsletter at any time by using the unsubscribe link in any marketing email, or by contacting customerservices@lenstore.co.uk. Unsubscribing will remove the individual from all future monthly draws but will not affect eligibility for any draw for which the entry period has already closed.

Auto Reorder customers who cancel their subscription will no longer be eligible for future monthly draws from the date their subscription ends.

11. Changes and Withdrawal

The Promoter reserves the right to amend, suspend, or withdraw this promotion at any time, at its sole discretion, including changing the prize, the entry mechanic, the promotion period, or these terms and conditions. Where practicable, reasonable notice will be given of any material changes. The Promoter shall not be liable for any loss suffered by an entrant as a result of such changes or withdrawal.

12. Data Protection

Personal data collected in connection with this promotion will be processed by LGL Ltd in accordance with its Privacy Policy, available at www.lenstore.co.uk/privacy. Personal data will be used to administer the promotion, contact winners, and fulfil prizes. Where an entrant has separately consented to receive marketing communications, that data will also be used for that purpose.

The Promoter will not share personal data with third parties for their own marketing purposes without explicit consent. For queries about how your data is used, contact: dpo@luxottica.com or write to: Fourth Floor Plaza House, Admiral Park, St Peter Port, St Martin, GY1 3UQ, Guernsey.

13. Publicity

The Promoter reserves the right to use the winner’s first name and county/region of residence for publicity purposes (e.g. announcing the winner on its website or social media). No other personal data will be used for publicity without the winner’s explicit prior consent. Winners may object to the use of their name by contacting customerservices@lenstore.co.uk within 7 days of being notified.

14. Liability

To the fullest extent permitted by law:

8. The Promoter accepts no responsibility for entries that are lost, late, incomplete, corrupted, or not received for any reason.
9. The Promoter’s liability in connection with this promotion is limited to the retail value of the prize.
10. Nothing in these terms excludes the Promoter’s liability for death or personal injury caused by its negligence, or for fraud or fraudulent misrepresentation.

15. General

11. These terms and conditions constitute the entire agreement between the Promoter and each entrant in relation to this promotion.
12. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
13. These terms and conditions are governed by the laws of Guernsey.

16. Contact

For any queries relating to this promotion, please contact: customerservices@lenstore.co.uk